We’re coming to the end of Empathy Week here in the UK. It’s aimed at school kids, aged 5-18, to help them develop empathy - and it’s a great reminder for us as leaders as well.
What is the meaning of empathy?
The Empathy Week website defines empathy as “the skill to understand another person AND the ability to create space for someone to reveal their authentic self whilst reserving judgement.”
Oooof - definite alignment with our work here at HUSTLE + hush then.
I also like this explanation c/o the NYTimes, that "empathy happens when two parts of the brain work together — the emotional center perceives the feelings of others and the cognitive center tries to understand why they feel that way and how we can be helpful to them.”
Confused about empathic vs empathetic. They mean the same thing and can be used interchangeably according to our good friends at Grammarly.
Is empathy learned or genetic?
If you’re about to click away because you’re not an empathetic person, then I encourage you to read back over the first paragraph - empathy isn’t something you’re either born with or not, it can be developed!
In fact, research shows us that only 10% of our empathic capacity is genetic. Meaning 90% can be learned, and 98% of us are capable of increasing our empathy.
Why is empathy important?
Why bother building your empathy muscle as a leader?
According to Dr. Tracy Bower, empathy is the most important leadership skill - citing a recent study that showed:
When people reported their leaders were empathetic, they were more likely to report they were able to be innovative—61% of employees compared to only 13% of employees with less empathetic leaders.
76% of people who experienced empathy from their leaders reported they were engaged compared with only 32% who experienced less empathy.
50% of people with empathetic leaders reported their workplace was inclusive, compared with only 17% of those with less empathetic leadership.
When people felt their leaders were more empathetic, 86% reported they are able to navigate the demands of their work and life—successfully juggling their personal, family and work obligations. This is compared with 60% of those who perceived less empathy.
How can you develop and build empathy?
A great way to train our brains and build our empathy muscle is through (you guessed it) stories.
When we read, our brains react in the same way as if the fictional situations were real.
The American Psychology Association reports that understanding people in fictional stories can help us to better understand people in real life: “The more one practices empathy (e.g., by relating to fictional characters), the more perspectives one can absorb while not feeling that one’s own is threatened.”
Studies have also shown that people who read literary fiction performed better on tests of empathy and emotional intelligence afterward.
I’m referencing Karen Eber’s TED talk - where she explains that when we listen to a story, our entire brain starts to light up. Each of our lobes will light up as our senses and emotions are engaged.
“There's this term, neural coupling, which says, as the listener, your brain will light up exactly as mine as the storyteller. It mirrors this activity as though you are actually experiencing these things.”